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Training Course Descritpions

Tuesday-Wednesday, July 17-18, 2007
Tues. 8:30 a.m.-4:30 p.m-Wed. 9:00 a.m.-4:30 p.m.
Two-Day Courses

#101 Novice/Skilled—Career Strategies: Outsourced, But Not Outdone
Trainer: Eunice Colmon
This highly interactive workshop will define for you the terms outsourcing, off-shoring, downsizing, and other current workplace practices to assist you in applying factual information and sound judgment to determine personal career strategies needed to be flexible and resilient in these changing times. You will walk away with an updated resume that reflects your past accomplishments as well as developmental gaps that may need to be filled. You can practice and receive feedback on informational and job interviewing with an understanding of when to utilize each type of interview and to what end.

#102 Novice—MS Project 2003
Trainer: DCG Technology Learning Center
This course is designed for a person who has an understanding of project management concepts, who is responsible for creating and/or modifying project plans, and who needs a tool to manage those project plans.Prerequisites: An understanding of project management concepts and Microsoft Project 2003:
Level 1

Tuesday, July 17, 2007, 8:30 a.m.-4:30 p.m.
Full-Day Courses

#201 Novice—How to Write Like the Pros
Trainer: Janie Walters
This writing course will remind you how to locate information, organize thoughts, select appropriate words, and edit the finished product. Practice will include writing a simple sentence, a short paragraph, and a three-paragraph memorandum, and editing the memo to eliminate deadwood. Janie Walters, the course’s trainer, specializes in making all learning fun, including writing. Expect laughter.

#202 Novice—FEW Chapter Officer Training
Trainer: Marion Stevens
This workshop will provide you with the tools to:
• function as a responsible and effective Chapter Officer and committee chair;
• understand your roles and responsibilities; and
• understand the resources available to assist Chapters in meeting requirements.

#203 Novice/Skilled—FEW Complaints Advisors Training (1/2 day Monday—Full Day Tuesday)
Trainers: Bernice Waller and Julius Crouch
This workshop will train FEW members to advise and assist others with the EEO Complaints Process. It will cover the entire complaints process from the recognition of a discrimination problem through court preparations. The focus will be on helping others to
navigate the process with an orientation towards winning their EEO cases.

#204 Novice/Skilled—Beyond the Basics: Tips for Taking Better Digital Photographs
Trainer: DCG Technology Learning Center
Learn all about the digital camera and what it will do in this exciting workshop. You will learn to: select the camera settings to achieve the desired result, use the software to manipulate digital images such as correcting color or brightness, how to edit images to include cropping and removing distracting objects, and how to make the best choices for inks and printers.

#205 Novice/Skilled—WOW! Customer Service
Trainer: DCG Technology Learning Center
Customer service is key to the success of any organization, and this workshop will teach you how to build rapport with your customers by responding efficiently to their concerns. It will focus on the eight C’s of the customer service superstar. Learn the power of asking the right questions; terms to avoid; how to handle sensitive issues; tips for managing the difficult or angry customer; how to utilize technology to improve customer service; and steps to take to manage your time better and reduce your stress.

#206 Novice/Skilled—Generational Management
Trainer: Skillpath
You will gain understanding of the four generations and the major factors that influenced each generation. This workshop will explore the characteristics and core values of the four generations in the workforce today and will give you a better understanding of the needs of each generation. You will receive tips for better communication and understanding the typical on-the-job clashes that can occur. This workshop is important to everyone, but it will give managers tips for building a cross-generational team that gets results.

#207 Skilled—Preparing and Delivering Professional Presentations
Trainer: Larry Tracy
Presentations are really four in one: the presentation you planned; the one you delivered; the one you wish you had delivered; and the one your audience heard. This workshop will cover all elements of an ideal presentation to include planning; practicing; communication obstacles; overcoming fears; developing visuals; body language; vocal problems; knowing your audience; answering questions; and giving you some shortcuts to eloquence.

#208 Novice—Using Publisher to Create Effective Newsletters
Trainer: DCG Technology Learning Center
Discuss various design techniques to create effective publications; create, modify, save, and print a one-page document using a publication design. Modify a publication’s layout and structure. Format text by adding tabs, indents, special characters, and automated formatting. Insert and modify graphic elements on a page. Add and modify rows, columns, text, and format in a table to display data on a page. Format pictures and picture frames, WordArt and Design Gallery Objects. Minimum prerequisites: Window XP; Word Introduction

#209 Novice—Introduction to Excel
Trainer: DCG Technology Learning Center
Minimum Prerequisites: Basic knowledge of Windows XP, mouse, and keyboarding skills. This interactive class is designed to quickly familiarize you with Excel’s
characteristics, give you the basic skills needed to build simple spreadsheets, to create charts, and to work with formulae. You will learn how to increase your productivity by learning various task shortcuts.

#210 Novice/Skilled—Get to the Point - on Writing Well
Trainer: DCG Technology Learning Center
Using numerous writing exercises, you will:
• learn the skills needed to gather your thoughts into carefully-worded sentences and paragraphs;
• create eye-catching looks to memos;
• start with a “grabber” of an opener in your letter;
• learn the most effective, concise manner to structure business letters;
• learn key words and phases to use to give that added “punch” to your letters and memos;
• learn to organize and think out ideas and the importance of reviewing content;
• look at high impact placement of commas, colons, and semicolons;
• choose accurate possessives, and use quotation marks correctly;
• learn to be upbeat and to-the-point so that you can get action FAST;
• convey your thoughts clearly; and
• compose documents people will want to read.

Tuesday, July 17, 2007, 8:30 a.m.-12:00 noon
Morning Courses

#301 Novice—The Golden Rule of Customer Service
Trainer: Frank Coy
Many private and public sector jobs involve direct interface with the public. Too often the perception of the general public towards the public servant is contingent upon the efficient and effective way that these personnel respond to stressful situations. This interactive process will assist you to identify, assess, and apply effective strategies and techniques for successfully communicating with difficult or irate customers. You are guided in applying practical approaches for projecting and maintaining genuine interest and concern for customer service. Training takes a situational approach for understanding and applying four basic behavioral and communicating style approaches for resolving interpersonal conflicts before they become barriers to ongoing problem solving.

#302 Novice/Skilled—Making Desktop Software Accessible
Trainer: Jane Morgan
The learner will increase awareness of legislation and regulations affecting the federal government and be able to distinguish them from legislation affecting the non-federal world and will focus on adjusting to
changes in the federal workplace that require
employees to facilitate administrative objectives in
support of reaching citizens with disabilities. The learner will increase awareness of how to incorporate technical applications and produce electronic products useful to people with disabilities into agency culture. This includes use of common desk-top software, producing documents for web publication, and ways to check acceptability of compliant goods and services.

#303 Expert—How to Self Publish Your Own Book
Trainer: Dewayne Owens
Attention All “Want-to-be Authors!”
This workshop will give you:
• knowledge About The Self-Publishing Industry;
• tips on How To Develop Your Topic;
• information on Establishing Your Own Self-Publishing Company; and
• information on How to Obtain Copyrights, LCCN & ISBN Numbers.
How will you benefit—by:
• successfully becoming an established author;
• enhancing your credibility and expertise; and
• developing another stream of income

#304 Novice—New Member Orientation
Trainer: Ellen McKenzie
This workshop is especially designed for new and future members of Federally Employed Women and will give you a detailed look at FEW’s history, organization, and purpose with an emphasis on FEW’s special emphasis areas and organizational goals. These areas include training, legislature, sexual harassment/ discrimination, and diversity.

#305 All Levels—The New Congress
Trainer: Kenneth Gold
As a consequence of the November 2006 elections, there are major changes in party and committee leadership in the 110th Congress. This dynamic workshop will examine:
• what happened and why;
• the political dynamics resulting from the election and their implications for legislative-executive decisions;
• changes in the membership, leadership, and committee make-up of the new Congress;
• Congress’ role in key domestic, defense, and homeland security issues; and
• budget politics and discretionary spending.
This workshop is an excellent lead-in to the afternoon session “Understanding the Legislative Process” with a focus on FEW’s legislative program.

#306 Novice/Skilled—360 Degree Feedback
Trainer: DCG Technology Learning Center
This timely workshop will assist you with developing skills necessary for effective communication by:
• identifying the purpose and benefits of obtaining feedback;
• identifying the best method to provide constructive feedback to your employees or peers;
• helping you develop a plan and create action steps;
• showing you how to get the involvement and support of others;
• learning the best methods to overcome obstacles or criticisms; and
• looking at criteria to guide you step-by-step to successful procedures resulting in honest feedback.

#307 Novice/Skilled—Give a Presentation: Who Me?
Trainer: DCG Technology Learning Center
Determine ways to seize the audience’s attention and keep them riveted, wanting to come back for more. This workshop will show you how to open, hold people’s interest, and use humor. Discover how to build your own confidence and displace the anxiety that troubles us all and learn some superb techniques for giving an outstanding presentation.

#308 Novice/Skilled—Math Refresher
Trainer: DCG Technology Learning Center
Going back to college and worried about taking math again? Do you need to use percents, fractions,
formulae, equations at work? If so, this workshop is for you! It will provide an extensive review of basic math concepts with an emphasis on analyzing data. Learn to compute interest, find a number when percent is known, and calculate tax and discounts. Exercises include realistic application that students can apply to everyday workplace needs. A calculator is needed for this interactive class.

#309 All Levels—EEO Bullying/Harassment - What Federal Employees/Managers Need to Know
Trainer: Carol Dawson
This informative, interactive, and “Never Boring” Equal Employment Opportunity (EEO) related workshop teaches the need for understanding the full scope of the EEO harassment laws and proactively embracing the requirements. This workshop focuses primarily on understanding the necessity of respect and inclusion within the federal workforce. Through personal assessment, you will learn your weaknesses and strengths, enabling you to make appropriate changes in your own actions and reactions. Current and future leaders within federal government should not miss this workshop.

#310 All Levels—How to Become PMP Certified
Trainer: Joann Becker
Learn how to be recognized as one of the best in the field of project management by becoming a PMP. When this credential is obtained, you will be identified and respected as having the knowledge to competently practice project management. You will demonstrate to your project management team that you have the professional responsibility to your customers, your organization, and to the public.

Tuesday, July 17, 2007, 1:00 p.m.-4:30 p.m.
Afternoon Courses

#401 Novice/Skilled—Understanding the Legislative Process: How a Bill Really Becomes a Law
Trainers: Cecelia Davis and Janet Kopenhaver
Federal legislation has a direct impact on federal workers on all levels. This course will provide insight into the federal legislative process. How does a bill actually become a law? What influences what is included in the final bill? Who and what actions help push a bill through the legislative process? All these questions, and more, will be answered. You will also learn about FEW’s Legislative Program for the 110th Congress and some priority legislative issues that will impact federal workers.

#402 All Levels—One Hand Clapping: Appreciating Competence and Creativity Gained from Disability
Trainer: Kate Adamson
Her simple but profound presentation “One Hand Clapping” demonstrates that corporations as well as individuals can achieve the improbable by focusing on what we have, not what we don’t; what we want, not what we don’t; and what we can do, not what we can’t. Kate is not just another “feel good” motivational speaker; her experience is unique and her message is powerful. Her versatile yet practical approach to issues involving disabled workers (and disabled organizations) comes not from theory, but from personal experience. Once considered “dead”—her life not worth saving—she traveled the long road back to the land of the living, and now travels the country as the only professional speaker to ever recover from Locked-in Syndrome (total paralysis). Kate will share her personal story and help you understand how the techniques of dealing with disability on an individual basis help meet organizational goals and will increase appreciation, not sympathy, of/for people with disabilities.

#403 All Levels—The Promotable Woman: Have We Come a Long Way Baby?
Trainer: Dr. Jan Northup
This workshop explores the factors that have made the difference in the lives of successful women and is based on research about high performers, both men and women. You will have the opportunity to develop behavioral skills in the areas of positive attitudes, communications, goal setting, balancing career and home, stress management, and gaining professional acceptance. Expanding these skills will make individuals a valuable asset when transitioning into new jobs and new technologies.

#404 Novice/Skilled—Planning a Successful Training Program
Trainer: Becky Fasulo
This workshop will give you ideas for exciting and professional training programs and provide steps of a “how-to plan” for successful training programs, whether it is a brown bag lunch event, a full day program at your agency, church, or organization, or a FEW Chapter or Regional Training Program.

#405 Novice/Skilled—Basic Money Management
Trainer: Beverly Rhodes
The “Basic Money Management” program will present an overview of financial management in the areas of basic budgeting, debt management, credit reports, scams and rip-offs, and insurance and savings.

#406 All Levels—DiSC® Dimension Profile and Diversity
Trainer: Bruce Clarke
You will experience, through the DiSC assessment, a better understanding of yourself in relation to your environment. This understanding will assist you in understanding how your environment shapes your behaviors and the behaviors of those around you. You will learn how to use different behaviors in different settings, such as when you are coaching, communicating, working on teams, interacting with customers, and understanding the diversity of others.

#407 All Levels—Past Presidents Forum
Trainer: Patricia Wolfe, FEW Immediate Past President
Don’t miss the opportunity to meet and hear from FEW’s Past Presidents in an informal setting. Learn the history of Federally Employed Women from the women who made it! Past Presidents will highlight accomplishments from their administrations. This is your chance to ask questions and meet the women who have led this organization from its beginning 39 years ago. Did you know FEW will celebrate its 40th birthday in April 2008?

#408 All Levels— Acquisition with a Vision: Preserving our Freedoms, Protecting America, and Securing our Homeland
Trainer: Soraya Correa, Director, Office of Procurement Operations, Department of Homeland Security
Learn more about the federal government’s newest department and the challenge of buying goods and services to protect the homeland. Ms. Correa will lead a panel of experts who will tell you about the many roles of acquisition professionals and how they support the department’s critical mission. The panel will cover topics such as earned value management, working with Congress, customer focus, and business advisor.

#409 Skilled—Managing Personal and Organizational Change
Trainer: Joni Daniels
How change is introduced and managed has a critical influence on people’s willingness to respond. In this highly interactive workshop, you will be presented with models for transition along with ideas for planning change, recognizing and minimizing stress and resistance, monitoring the consequences of change, and creating a focus toward generating steps for success. You will walk away with a practical understanding of the change process, its role in personal experience and in an organization, and what skills are needed to effectively manage personal transition and organizational change.

#410 Skilled—Conflict Management - Strategies for a Sane Workplace
Trainer: Dr. Marc A. De Simone, Sr.
As a result of this workshop and with the aid of materials provided, you will be able to: define conflict; describe the conflict process; list the four levels of conflict; explain the 10 guidelines for managing conflict, identity-mentoring “competencies”, and characteristics; discover the “Animals Within” conflict modalities and the “Conflict Intervention Grid;” and finally to manage conflict.

#411 Skilled—Mentoring for Success
Trainer: Dr. Joan De Simone
At the end of this workshop, you will be able to: describe the mentoring process; list the benefits of a mentoring partnership; explain the difference between the role of the mentor, the helpful peer, the supervisor, and the coach; identify and strengthen useful interpersonal skills; prepare mentors to plan, organize, and manage their own partnerships; give and receive feedback; and to establish reasonable expectations.

Wednesday—Thursday, July 18-19, 2007
Wed. 9:00 a.m.-4:30 p.m.—Thurs. 8:30 a.m.-4:30 p.m.
Two-Day Course

#501 Skilled—Effective Public Speaking - Even When Your Knees Are.....Knocking
Trainer, Janie Walters
Delivering an effective brief is truly a skill that MUST be mastered as women advance in careers. This workshop strips away the theory and teaches the most important basics of public speaking, easily understood by all. This workshop is not talking about giving effective presentations to groups, but giving presentations to each other, and the participants will critique the presentations. This is a non-threatening environment; you are given the opportunity to actually polish your skills and leave the workshop with experience in delivering a brief.

Wednesday, July 18, 2007, 9:00 a.m.-4:30 p.m.
Full-Day Courses

#601 Novice/Skilled—Gaining Support for Special Emphasis Programs
Trainer: Carrolle Rushford
This interactive workshop will examine barriers that Special Emphasis Program Managers (SEPMs) may face in implementing their programs and provide tools and techniques to reinforce management’s role and responsibility in achieving the SEPM goals. The trainer will provide an overview of goals of the Special Emphasis Programs; examine the differences between EEO, Diversity, and Affirmative Action; specific reasons why managers and supervisors may not be supportive; ways in which managers and supervisors are supportive; and the examination of communication styles that bring about interactive support.

#602 Novice/Skilled—Preparing for the Role of Manager
Trainer: DCG Technology Learning Center
Ideal training for newer managers and supervisors and a good refresher for the veteran—make your move into management smoother and more successful. Learn the skills necessary to manage/organize your people, your time, and multiple projects. Discover the necessary tips for supervising your peer group. Learn the best ways to recover from your own errors. Learn what your manager wants and expects from you and your employees. When tough people-problems arise, you will know how to handle them by reacting with confidence. The skills you gain in this workshop will provide you with self-assurance and confidence as you “take charge” in your new job and achieve results.

#603 Novice/Skilled—How to Present Professional, Practical, and Powerful Presentations
Trainer: Bruce G. Clarke
This workshop instructs and guides you on speech (voice); gestures (movement, interaction with and without audiovisual equipment); use of visual aids; setting up a room properly; and giving a professional presentation to an audience of one to one hundred. At the conclusion of the workshop, with the aid of a presentation template, you will be afforded the opportunity to use the information learned throughout the session to prepare and present a five- to ten-minute presentation. The trained instructor/facilitator will provide constructive feedback on methodologies and suggestions to improve and to strengthen your current presentation skills.

#604 Skilled—Writing Performance-Based Work Statements
Trainer: William (Bill) Lisse
The Statement of Work (SOW) is the foundation for contractor performance. It is the core document that precisely conveys the government’s needs to contractors in a manner that assures accurate bids and successfully performed work. In Performance-Based Contracting—where the focus is on the end result of the contract rather than on how goods or services are delivered—the Performance Work Statement (PWS) takes on even more importance. The key to writing a successful PWS is knowing how to create a SOW that provides contractors the greatest amount of control while firmly establishing methods for measuring and reviewing the contractor’s performance, progress, costs, and quality.

#605 Skilled—Succession Planning
Trainer: Phillip Meade
The workshop utilizes recognized adult-learning theory and combines lecture with small group/large group discussions, case studies, scenarios, video, and current event analysis to make the class relevant to today’s work environment. At the end of this workshop you will be able to sequence the phases required to implement a systematic succession plan; identify approaches to developing your competency model; and identify strategies for winning management commitment to your succession plan.

#606 Novice—From Paper to Policy/Procedures
Trainer: DCG Technology Learning Center
There are few things that are more important in business than being able to distill research and corporate knowledge into policies and procedures that can be read, understood, and applied consistently. Using style manuals, MS Word shortcuts, and other tools, the presenter will lead you through the steps required to create these often cumbersome, but vitally important documents. This workshop will define technical writing and learn where it is used appropriately, learn formatting techniques for each type of document, and learn techniques for translating research into policy clearly and concisely.

#607 Novice—FEW Regional Manager/Regional Representative Training
Trainer: Becky Fasulo
Regional Manager training is an exciting opportunity, in a workshop setting, to get the information you need to be an effective regional officer and member of Federally Employed Women. A partial list of topics covered includes organizational structure and functions at the National, Regional, and Chapter levels; roles and responsibilities of Regional Officers; roles and responsibilities of committees; and how to conduct a Regional meeting. Many working examples will be available.

#608 Skilled—Is Direct Sales in Your Future?
Trainer: DCG Technology Learning Center
By utilizing open discussion, breakout groups, role play, and exercises, the workshop will target your learning to: decide what you want and need from your business; explore all the major options in network marketing companies; learn how to research the companies and ask all the right questions; and select a company that will meet your needs. The workshop will identify the pros and cons of the direct sales industry and evaluate them based on your needs and skills and abilities; compare and contrast the major types of direct sales companies; and identify support systems and sources of information.

#609 Novice/Skilled—Get to the Point - On Writing Well
Trainer: DCG Technology Learning Center
Using numerous writing exercises, you will:
• learn the skills needed to gather your thoughts into carefully-worded sentences and paragraphs;
• create eye-catching looks to memos;
• start with a “grabber” of an opener in your letter;
• learn the most effective, concise manner to structure business letters;
• learn key words and phases to use to give that added “punch” to your letters and memos;
• learn to organize and think out ideas and the importance of reviewing content;
• look at high impact placement of commas, colons, and semicolons;
• use accurate possessives and quotation marks correctly;
• learn to be upbeat and to-the-point so that you can get action FAST;
• convey your thoughts clearly; and
• compose documents people will want to read.

#610 Novice—How to Start a Business
Trainer: DCG Technology Learning Center
By utilizing open discussion and breakout groups, we will target your learning to:
• identify the types of business entities and the situations which are applicable and appropriate to you;
• identify the legal paperwork required to start each business entity;
• understand the job requirements for an entrepreneur (pre-determined skills needed);
• understand the financial considerations;
• define sources of support and resources;
• understand the basic components of the strengths, weaknesses, opportunities, and threats (SWOT); and
• analyze Business and Marketing Plans.

#611 Novice—Building High Performing Teams
Trainer: Frank Coy
Very experimental, fast paced, informational, and fun! This training will utilize a variety of interactive training methods. Special emphasis will be given to “learning by doing” through experience, action, and constructive feedback, using a variety of role-play, case study, and problem-solving exercises. Incorporating your “real world” needs, issues, and concerns into facilitated application-oriented group discussions will enhance training value and relevance. Training manuals, video support, and graphic training aids will further empower each individual’s learning throughout the workshop.

#612-Skilled—Create Powerful Presentations Using PowerPoint 2003
Trainer: DCG Technology Learning Center
This lab will provide the students with more advanced techniques involving Multimedia. This will include using a digital camera and adding photos to your presentation. You will insert a digital photo as a slide’s background. You also will create a watermark from a photo and use the watermark as a slide background. You will select an AutoShape and fill it with a picture. You will also insert videos into a presentation. Learn how to transform one image into another by creating a “morphing” effect. There will also be many tips and tricks shared by the instructor throughout the class. Minimum prerequisites: Windows XP; PowerPoint Introduction; or one year work experience with the product.

#613 Skilled—Excel 2003 Intermediate
Trainer: DCG Technologies Learning Center
This highly interactive class is designed to provide the Excel user with even more skills to utilize in various job functions. You will learn how to create charts with your data, create and apply filters to long lists of data, and work with advance formulae.
Minimum prerequisites: Windows XP; Excel Introduction or equivalent knowledge.

#614 All Levels—The Professional Trainers Conference
Trainer: Skillpath
Develop and deliver powerful training that gets results…New trainers looking to get up to speed fast…experienced trainers needing to refresh their routines…and training managers who want to gather new ideas and instill greater confidence and energy in their training teams will benefit from this session.

Wednesday, July 18, 2007, 9:00 a.m.-12:00 noon
Morning Courses

#701 Novice/Skilled—Preparing to Win Your EEO Cases
Trainer: Julius Crouch
This workshop will cover the current EEO Complaints Process from the complainant’s perspective—from the recognition of a discrimination problem through the preparations to court. Steps will be explained to avoid a discrimination complaint, followed by steps needed to take in order to address the situation without going into the EEO process. If a complaint must be filed, this workshop will give you a step-by-step action needed to take to make the process easier and improve your chances of prevailing.

#702 Novice—Catapult Your Membership Numbers
Trainers: Ellen McKenzie and Rhonda Trent
This session will cover either during the session or in the workbook everything related to recruiting new members and retaining current ones. The presenters have extensive experience and success to draw on and will provide you a comprehensive handout with ideas, suggestions, and examples of how to make recruitment and retention of membership possible. This information is compiled from over 25 years of combined, hands-on experience in motivating and nurturing FEW Chapters.

#703 Novice—Balancing Hormones Naturally, Ergonomics, and Pain Management
Trainer: Dr. Robert Rifkin
This workshop is conducted in three segments, each one hour. The first segment educates on the true causes of PMS and menopause so you can understand the regulation of estrogen and progesterone in the body. You will gain insight on balancing hormones naturally through supplements, herbs, homeopathic remedies, natural hormone replacements, and alternative therapies. In the second segment you will learn how to use correct ergonomics to help prevent and correct back, neck, wrist, and headache
pain. The third segment is an education on the underlying causes of chronic pain and what can be done to reduce it naturally.

#704 Novice—Who Am I? Who Are You? Who Are We Together?
Trainer: Pat McGill, MA ED (This session will be repeated on Thursday morning)
You will:
• identify the non-verbals and credibility robbers of Professional Presence;
• learn the Principles of Motivation, the Four Kinds of Smart, Ages and Stages of the 21st Century; and
• develop your own Board of Directors for personal and professional growth on the Principles of Psycho-Geometrics.

#705 Novice—Long Term Care - The Missing Piece in Your Retirement Plan?
Trainer: Beth O’Brien
Living a long life has become a near certainty. Planning for it is now a necessity. This workshop will strive to educate federal family members on the importance of planning ahead for future long term care needs. You will understand the differences between long term care and healthcare (e.g., FEHB, Medicare, and VA benefits). Learn why many federal employees will not qualify to have Medicaid pay for their long term care. Know how to tailor an LTC insurance policy to meet your individual needs. You will be encouraged to “comparison shop;” you will be given consumer protection tips on what to look for in a policy.

#706 Novice/Skilled—Taming Life’s Roller Coaster and Building Resilience
Trainer: Dr. Jan Northup
You will benefit as you will understand how to:
• move forward in life and work with a strong sense of self and purpose;
• embrace change and project positive reactions to change;
• apply past lessons learned in current and future critical incidents;
• quickly move to a locus of control when in conflict situations;
• use effective communications problem solving and decision-making skills;
• demonstrate a strong sense of self and commitment to goal achievement;
• trust circumstances and outcomes as a part of life’s continuous learning process—
1. Buffer internal and external negativity.
2. Maintain high levels of performance in personal and work environments.

#707 Novice/Skilled—Women in Finance - Understanding Your Investments
Trainer, Beverly J. Rhodes, AFC
The Understanding Your Investments Program will consist of starting and understanding your investment options to include mutual funds, direct purchase stocks, and personal retirement planning. You will be able to read a prospectus, understand the risk factors of investing, know the costs involved, and select options that are personalized for your financial future.

#708 Novice—Learning How Federal Employees Can Respond Constructively (Panel)
Trainer: Jane Morgan
This workshop is an opportunity to obtain an overview of a multitude of disabilities from the perspective of a panel of advocates and representatives specializing in disabilities. The workshop provides suggestions for awareness and inclusiveness of people with disabilities in federal government activities.

#709 Skilled—Working Smarter to Play Harder: Achieving Work Life Balance
Trainer: Nancy Lewis
This session is an interactive session and will get you fired up to make changes you need to work and develop the balance you need in your life.
Some of the following keys will be discussed:
• Identifying resources to help you in your present position
• The importance of building and nurturing relationships
• Being a person of integrity—honoring your commitments
• Committing to lifelong learning
• Prioritizing what is important to you
• Understanding the value of being resilient
• Developing a solid spiritual foundation

#710 Novice—TWO SESSIONS IN ONE….Take this Job and Love It: Building Your Acquisition and Career and Performance Based Acquisition, Managing for Success
Trainer: Karen Pica
Information on careers in federal acquisition and how to plan your career to attain your professional goals.
Trainer: Julia Wise
Information, resources and practical advice on planning, executing, and managing a performance based acquisition to achieve your desired outcomes.

Wednesday, July 18, 2007, 1:00 p.m.-4:30 p.m.
Afternoon Courses

#801 Novice—National Coalition for Equity in Public Service (NCEPS) Workshop
Trainer: NCEPS (Blacks in Government, Federal Asian Pacific American Council, Federally Employed Women, Government Hispanic Employees, National Image, Inc., and Society of American Indian Government Employees)
This workshop will address current issues affecting the federal workforce.

#802 Novice/Expert—MOVING UP: Interviewing for Your Dream Job
Trainers: Carol Dawson, Diane Ormerod
This informative, interactive, and “Never Boring” workshop will enhance your understanding of the need for strategic thinking skills as a leader as well as the importance in your career planning. The workshop focuses primarily on understanding that every job is important in the climb to leadership opportunities. The session takes you through a journey of the interview process from preparation to closing the deal. The session includes tools to enhance federal employees’ written and oral communication skills.

#803 Novice—Have it All: Success and Fulfillment at Work and Home
Trainer: Renee’ B. Harding, Psy.D., M.B.A.
This workshop is an interactive session that will focus on the unique stressors that federally employed women experience on a daily basis—both at work and at home—and how to effectively overcome them. You will gain insight into how you might be inhibiting your potential and will discover specific ways you can effectively enhance your work and personal life. In addition to group discussion and activities, you will receive expert tips, proven techniques, and sound
advice on how to experience more success and fulfillment in your life.

#804 Novice to Skilled—Utilizing IDPs for Career Mapping
Trainer: Indigo Johnson
This workshop will help decision-makers and individuals in coaching and guiding their employees on their Individual Development Plan (IDP). You will gain the ability to manage your own professional career, while understanding how to support your direct reports. Career Mapping is identifying curriculum options and needs, self-development activities, and setting realistic career goals that will provide a clear path to your career aspiration. The workshop will discuss the need to examine your personal strengths, skills, aptitude, and abilities to map a route or a path to the ideal career/position within an organization.

#805 Novice/Expert—Jump Start Your Heart: CPR for Your Dreams
Trainer: Nancy Stevens
Using humor, story, and song in this interactive workshop, Nancy (world champion blind tri-athlete) inspires and motivates you to create a clear vision, stay persistent, find courage to begin or stick with a goal, and put yourself and your dream at the top of your to-do list. You will identify one goal to work on, and take the beginning steps necessary to initiate or continue your goal.

#806 Novice - Chapter Organization Training
Trainer: Marion Stevens
This course will provide an overview of FEW's purpose, its major focus areas, organizational goals and structure, and resources for starting a FEW chapter. Participants will learn a step-by-step process on how to start a FEW chapter and gain the resources available to assist in this process.

#807 Novice or Skilled—Creating a Team: Your Aging Parents, their Doctor, and You
Trainer: Wilma Schmitz
This workshop will teach family caregivers how to use more effective communication techniques with health care professionals so a caregiver can be a better advocate on behalf of a loved one. The workshop is a national program developed by the National Family Caregivers Association. The presenter is a representative for the National Family Caregivers Association and was trained to present the program to family members caring for a chronically-ill person.

#808 Expert—Follow the Yellow Brick Road of Success: Effective Goal Writing
Trainer: Dewayne Owens
This dynamic program will assist you in developing goals to achieve your dream lifestyle. Be it career goals or personal goals, Mr. Owens will instruct and assist you in developing a five-year plan to enhance a promising future and show you how to take the “baby steps” to reach your goals one step at a time.

#809 Skilled—Power of Connections
Trainer: Nancy Lewis
In today’s economic and turbulent times, building relationships and connecting with others is vital to your career and personal success. You must be willing to forge in new directions to meet new people and step outside your comfort zone. When you meet new people in the workplace or in social settings, how do you know you have connected with them? Do you know how to effectively work a room? Do you know the important elements essential to building a strong network? Building relationships requires the ability to communicate clearly and listen to others. It is not about what you get, but rather how you can give and assist others. A strong and vital network is critical to climbing the ladder of success within your agency. You must determine and understand your cultural climate and learn how to work through that in your agency. This interactive workshop will provide some of the following key strategies for connecting with success while you build your network.
• Identify the three “R’s of networking.
• Create techniques for effective networking.
• Develop ways to use conservation energizes.
• Cultivate strategies for nurturing and growing your network.
• Identify networking OOPS!

Thursday, July 19, 2007, 8:30 a.m.-4:30 p.m.
Full-day Courses

#901 Novice—Photoshop CS2
Trainer: DCG Technology Learning Center
Identify the differences between raster and vector graphics and the Photoshop environment elements. Select appropriate resolutions for different image and output types; and resize and crop image areas. Select image areas using the Lasso, Marquee, and Magic Wand tools and use alpha channels to save and load selections. Create and manipulate multiple layers to composite images easily. Apply blending and shading effects to create realistic composites. Identify the image mode characteristics, channels, and bit depth; identify attributes that distinguish grayscale mode from bitmap mode; and identify attributes that distinguish each color mode. Select color using the Color palette, Color Picker, and Eyedropper tool; use Photoshop’s painting tools to create artwork or to retouch photographs; and use the clone Stamp tool to duplicate parts of an image. Add and format text within an image; apply layer effects and filters to create special effects, including lighting effects and textures; and merge layers. Modify the brightness, contrast, color balance, hue, and saturation of images. Save images in file formats for use with other applications and the Web and much more.
Minimum course prerequisites: Windows 98/00/XP,
some graphic experience is necessary.

#902 Skilled—Power-Packed Training Skills for the Professional Trainer
Trainer: Skillpath
Learn how to give top-notch training that gets bottom-line results!
• How to target where training needs exist in your agency/company-and how to get workers to speak up and ask for training when they recognize they need it
• How to polish your platform skills and keep your presentations sharp- no matter how many times you deliver the program
• What the latest computer and video technology can do to enhance learning
• The advantages and disadvantages of each of the major training methods
• How to evaluate how well training pays off for your organization

#903 Skilled—Fundamentals of Finance and Accounting for Non-Financial Managers
Trainer: Skillpath
With this session, you’ll gain valuable financial skills that will benefit you and your organizations, such as how to:
• focus quickly on the figures that matter most to reports, budgets, and balance sheets;
• avoid problems and recognize opportunities that can affect the bottom line of your organization;
• use basic financial tools to measure results and plan for growth;
• present your ideas in sound financial terms for greater impact and acceptance at all levels of management;
• gain confidence and increase your comfort level in working with financial facts and figures;
• save money, time, and frustration by learning the standard practices, language, and fundamentals of finance and accounting; and
• use the numbers to gain perspective for strategic planning and decision making.

#904 Skilled—Excel 2003 Advanced
Trainer: DCG Technology Learning Center
Apply conditional formatting; add data validation criteria; customize menus and toolbars; create; edit and run macros. Trace cell precedents and dependents; locate errors in formulas; locate invalid data and formulas; group and outline data. Create a Trend-line, Scenarios; perform What-If Analysis;
develop a Pivot Table report; and perform statisticalanalysis with the Analysis Tool Pack. Upon completing the class, you will: continue learning the functionality of Excel; increase productivity and experience shortcut keys and time-saving techniques. Minimum prerequisites: Windows XP, Excel Introduction/ Intermediate or equivalent knowledge.

#905 Novice/Skilled—Microsoft 2007 New Features
Trainer: DCG Technology Learning Center
You will learn:
• the ability to compare the new features of Microsoft Office 2007 with older versions of Office;
• the knowledge gained will help determine the need to upgrade to Microsoft Office 2007; and
• to provide the end user with comprehensive knowledge across the whole of Office 2007 of new concepts, changes in features and design, and administration factors associated with Office 2007. DEMO ONLY

#906 Novice/Skilled—Creating Reports Using Access and Excel
Trainer: DCG Technology Learning Center
Minimum prerequisites: Windows XP; Excel Introduction; Access Introduction and Intermediate; or one year work experience with products. This session is broken up to provide you with pertinent information concerning either Excel or Access and their ability to provide customized reports. Case studies will be examined during the session.

Thursday, July 19, 2007, 8:30 a.m.-12:00 noon
Morning Courses

#1001 Novice/Skilled—The Thrift Savings Plan (TSP) - The Key to Your Retirement Success
Trainer: Sue S. van der Linden
This presentation will physically engage you in completing your own retirement needs worksheet using a mock W-2, the current GS Pay Schedule, and estimates of your existing TSP funds. You will:
• understand how much you can contribute to TSP and what your agency will contribute;
• know how much you will need to have in TSP to be able to maintain your income throughout retirement;
• know the difference between the 5 primary investment choices in TSP; and
• know what you can do with your TSP funds after you separate from federal service.

#1002 Novice—Powerful Resources to Achieve Your Educational and Career Advancement Goals
Trainers: Jack Kenner and Jo Ann Robinson Provides you with the tools and resources to help explore the increasing need and value of adult-focused
higher education, adult learning characteristics, individual motivational and learning styles, and how adult learning models differ from traditional age students. Myriad resources and methods for earning college credit for approved workplace training and documented learning experience are reviewed. A brief overview of resources and assessment tools are provided during this session.

#1003 Novice—Retiring from the Federal Govern-ment, a Pre-Retirement FERS Planning Course
Trainer: National Active and Retired Federal Employees Association (NARFE)
Office of Personnel Management data indicates that most federal employees do not understand the benefits that are available to them in retirement. Employees attending the session will learn the eligibility requirements for retirement under FERS, how their FERS annuities are computed, options under the FERS for electing survivor annuity benefits, and how their federal civilian and military service is credited for FERS retirement eligibility and annuity computation purposes.

#1004 Novice/Skilled—Causes and Cures of Under Representation
Trainer: Steve Nelson
You will gain knowledge regarding the current representation of women in the federal workforce compared to the Civilian Labor Force, federal pay data, and results of MSPB’s Merit Principles Survey. You will gain knowledge about recent and proposed changes to federal Human Resources Management Policy to enhance fair and equitable treatment of federal employees.

You will have an opportunity to share your perspectives on the career experiences with the federal government. This input may be incorporated into an upcoming report that will be distributed to the President, Congress, key decision-makers within the federal government, and to other interested parties.

#1005 Novice—Who Am I? Who Are You? Who Are We Together?
Trainer: Pat McGill, MA ED (This session repeated from Wednesday morning.)
You will:
• identify the non-verbals and credibility robbers of Professional Presence;
• learn the Principles of Motivation, the Four Kinds of Smart, Ages and Stages of the 21st Century; and
• develop your own Board of Directors for personal and professional growth on the Principles of Psycho-Geometrics.

#1006 Novice/Skilled—When Personalities Collide
Trainer: Carrolle Rushford
This very interesting workshop will help you take another look at how you learn to communicate; how you develop preferences; and how you can work towards improving your communication with all kinds of people—even those who don’t think and act like you do. You can pick your friends, but not your co-workers. Learn how to work with different personality styles.

#1007 Novice-Enhancing Your Interviewing Skills
Trainer: Arlena Fitch-Gordon
This interactive workshop will focus on methods to enhance interview skills by providing dialogue, group discussion, practical exercises, and mock interviews to assist you in preparing for that next interview. Learn how to sell YOURSELF!

#1008 Novice/Skilled—Caring Daughters, Aging Parents
Trainer: Wilma Schimtz
Are you worried about your parents? Are they moving more slowly, eating less? The responsibility of caring for aging family members often falls on adult daughters who must balance the demands of family care for their aging family member. You will discover ways in which to set limits, understand their options, and locate appropriate help and resources.

#1009 Novice—Networking for Introverts
Trainer: Marion Stevens
In the working environment, networking effectively can be the difference between success and getting left out. Networking is especially difficult for certain people. If you have difficulty networking, join us to determine if you are an introvert personality type, and find ways to use this as a strength rather than a weakness. This session will offer you easy-to-live-with strategies to help you to feel more comfortable networking.

#1010 Novice—Federal Employee Women Legal Education Fund (FEWLEF)
Trainer: FEWLEF Board
This workshop will provide you with an introduction to the FEW LEF, including its objectives. A panel of various LEF board members will discuss their duties and responsibilities. This discussion will provide information on how to contact the LEF and how to present your case to qualify for LEF assistance. Types of help that the LEF is capable of providing will be discussed.

#1011 Novice—Diversity - What Does It Mean to YOU
Trainer: Cathy A. Fletcher
This workshop will provide you new insights into what happens when an “outsider” or different kind of person joins a work group and how to include his or her diversity in your common goals. You should gain a new understanding of what can happen in the every day workplace, with new ideas for being effective, and with a new support system of people who face similar issues.

#1012 Novice—Positioning for Financial Success
Trainer: Mary Grate-Pyros https://patriotfiles.org/civilizationcalls.htm
This dynamic workshop will provide you with tools on how to take control of your own financial future to ensure peace of mind and financial success in today’s world when women are negatively affected by divorce, corporate downsizing, and/or layoffs. The trainer will motivate and empower you to understand the importance of positioning for financial success.

#1013 Skilled—Communication, Leadership, and Change: Discovering New Frontiers
Trainer: Dr. Sharon M. Hudson
This interactive workshop will involve you in activities where you will recognize the difference between talking and communicating; identify the causes of conflict and techniques to resolve conflict; understand your leadership style; the role of leaders in an evolving workplace and recognize the primary resources to resistance of change; and identify techniques to achieve transformation personally and/or professionally.

Morning Courses
Thursday, July 19, 2007, 8:30 a.m.-12.00 noon

#1014 Novice—Generation of Women Moving History Forward
Trainer: Molly Murphy Macgregor
Ms. Macgregor’s work in the field of multicultural women’s history is widely recognized by state and federal agencies. You will receive information, materials, and strategies on how best to celebrate National Women’s History Month and Women’s Equality Day. Workshop will include interactive activities as well as videos and review of women’s history resources.

#1015 Skilled—Making Managers into Leaders
Trainer: Jackie Middleton
This comprehensive workshop will provide you the essentials required to empower and build future leaders; build cohesion and strength with a diverse workforce; and enhance your mentoring, coaching, conflict resolution, and communication techniques that enhance the leadership process. Interaction will include discussion of case studies, scenarios, video, and current event analysis for relevance in today’s work environment.

#1016 Novice/Skilled—Understanding Your Government Retirement Benefits
Trainer: Sandra W. Moody
This workshop will educate and inform you of your current and future government employee benefits—
measured via evaluation form. The trainer will motivate you to an initial proactive decision
making it relevant to your current and future personal financial affairs, and enhance your understanding of strategies to improve the effectiveness and worth of your current and future financial status.

#1017 Novice/Skilled—Polish Your Resume
Trainer: DCG Technology Learning Center
You will want to bring your resume to this class! You will work on your resume wording and layout during class. You will get tips for targeting your resume and highlighting your skills, accomplishments. and goals. You will learn power phrases and the best types of paper, font, and background to use….all with the goal of updating your resume to produce results!

#1018 All Levels—DEALING WITH SEXUAL HARASSMENT
Trainer: Diana J. Veilleux, Esq.
This course will cover the basic legal definitions of sexual harassment and provide a practical approach to dealing with sexual harassment issues in the workplace. You will learn about the situations where sexual harassment can arise; what is and is not sexual harassment; and what to do if confronted with sexual harassment, both from a victim’s and a manager’s standpoint.
This course is recommended for anyone who is interested in learning about sexual harassment and is a must for any manager.

#1019 Novice—Awkwardness to Awareness
Trainer: Nancy Stevens
Nancy uses humor, discussions, music, and experiential exercises to draw people in and make the workshop memorable.
• Of the 50 million people with disabilities in the United States, 70% (or 35 million) are unemployed.
• The federal government has taken a leading role in hiring people with disabilities.
• All of the best accommodations can be provided, but unless coworkers have a simple understanding of how to relate to a new coworker with a disability, the person with the disability can end up feeling isolated and frustrated, which can result in reduced productivity.

Thursday, July 19, 2007, 1:00 p.m.-4:30 p.m.
Afternoon Courses

#1101 Skilled—EEO Issues for Managers - Moving Beyond Bias
Trainer: Charles Pettit
You will learn the steps in identifying hidden bias in yourself and in the organization; understanding Micro-inequities—a subtle but powerful form of discrimination—and trends in EEO and management - what is litigable and what is not. The trainer will engage the audience with small and large group discussions, case studies, scenarios, video, and current event analysis to orient the class to today’s work environment.

#1102 Novice— Retiring from the Federal Government, a Pre-Retirement CSRS Planning Course
Trainer: National Active and Retired Federal Employees Association (NARFE)
Office of Personnel Management data indicates that most federal employees do not understand the benefits
that are available to them in retirement. You will learn the eligibility requirements for retirement under CSRS,
how your CSRS annuity is computed, options under the CSRS for electing survivor annuity benefits, and how your federal civilian and military service is credited for CSRS retirement eligibility and annuity computation purposes.

Afternoon Courses
Thursday, July 19, 2007, 1:00 p.m.-4:30 p.m

#1103 Novice/Skilled—Understanding and Enforcing Your Federal Employee Rights
Trainer: John Mahoney, Esq.
• Learn what your rights are in the performance process and ensure that you are properly graded and paid for your work.
• Learn how to enforce your rights to be free from prohibited personnel practices.
• Learn to defend yourself if you are subjected to an agency investigation or disciplinary action.

#1104 Novice/Skilled—Exceeding Expectations for Performance Management - Lessons Learned, A Best Practice Study
Trainer: Dr. Howard Risher
This workshop will address how current federal initiatives to move to pay-for-performance are consistent with a global trend in the public sector. It will focus on what federal managers need to understand in order to play an effective role in the transition to performance management practices that are consistent with the change in pay philosophy.

#1105 All Levels—Making the Connection: Sell Yourself in Today’s Job Market
Trainer: Julie Gaver
You will gain increased confidence and skills needed to become effective networkers. Special emphasis will be placed on how to establish rapport, develop the conversational skills needed to make connections with others, tips for “working a room,” and effective follow-up techniques through a variety of interactive exercises.

#1106 Skilled—Playing by Unwritten Rules: Moving from the Middle to the Top
Trainer: Indigo Debra Johnson
The workshop will provide the tools to increase your abilities to navigate your career in an environment of competitive source, and the importance of Individual Development Plans (IDPs) and how to complete one based on a strategic career progression. You will learn how to get a piece of the “pie” based on Performance, Image, and Exposure (PIE) and Knowledge, Skills, Abilities, and Personal Characteristics (KSA/PC). Learn what people often don’t know that can kill a career, where the career “middle” is, and a proven vehicle to move to the top.

#1107 Skilled—Navigating for Career Success
Trainer: Doris W. Brown
This workshop will engage you in a discussion on determining career objectives, along with exercises to help you envision how you see yourself functioning in the work world and identify important individual career values. Three highly desirable traits or competencies will be identified that lead to career success across a number of occupations.

#1108 Novice/Skilled—Current Issues Affecting Federal Employees
Trainer: Julius Crouch
This highly interactive workshop will encourage your participation by providing valuable information on the changes impacting government employees in today’s environment. Focus will be on the Human Resources changes occurring, how to minimize the adverse impact, and how to prepare for the future.

#1109 Novice—Mother Told Me I’d Need This Someday - Statistics
Trainer: DCG Technology Learning Center
This workshop is designed to assist you in the elementary understanding and use of numerical data. Topics covered will include common terminology, estimation, probability, probability distributions, random variables, statistical inference, and tests of hypotheses. You will learn more about the uses for statistical data on the job!

#1110 Expert—Follow the Yellow Brick Road of Success: Effective Goal Writing
Trainer: Dewayne Owens
This dynamic program will assist you in developing goals to achieve your dream lifestyle. Be it career goals or personal goals, DeWayne Owens will instruct and assist you in developing a five year plan to enhance a promising future and show you how to take the “baby steps” to reach your goals one step at a time.